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Terms & Conditions

See Our Terms & Conditions

Last updated: MonMon/FebFeb/2021202120212021

Please read these terms and conditions carefully before using Our Service.

These are the terms and conditions (“Contract”) on with Keys 4 The City (“We”/“Us”/“Our”) supply locksmith (“Services”) to the customer (“You”/“Your”). Our terms and conditions apply within England,UK.

Keys 4 The City

Website: keys4thecity.co.uk

Address: 82 Station Road, Sutton Coldfield, Birmingham, B73 5LA

Telephone: 0800 211 8541

Email: contact@keys4thecity.co.uk

All locksmith work, services, and invoices, provided by Keys 4 The City including third party contract services are subject to these terms and conditions. Keys 4 The City have the right to change, update and amend these terms and conditions at any time without notice.

Please ensure that You read these terms and conditions carefully as they are binding on You and Us, and a contract will come into existence when you accept an estimate or quote for the Services that We provide to You. If You have any questions or any of these terms and conditions are not acceptable to You, please contact Us via Email.

Keys 4 The City reserves the right (in our sole and absolute discretion) to refuse to provide locksmith services to You (including installation of Your materials).


We will take all reasonable care to avoid and/or minimize damage being caused to your property. For the avoidance of doubt, We shall have no responsibility for making good any such damage which does occur or for any cleaning or other associated costs linked to such damage.

If You are a consumer, We will not be responsible under this Contract for any loss or damage which relates to any business of yours. Nothing in these Terms will affect Your right to bring legal action. All parts supplied by Us and all materials used in carrying out the Services shall remain Our property until payment is received from You in full.

We may use independent contractors (“Other Contractors”) to provide Services to you. Other Contractors have no authority to ensure liability on behalf of or to act as agent for us.

All parts and all materials used by us in carrying out the Services are purchased at registered UK suppliers.


We may request certain information from You prior to commencing Services, for example, proof of Your identity and/or proof that You are entitled to authorize the carrying out of the Services. In the event that You are unable to unwilling to provide such information to Us, We may refuse to provide Services to You.

We will use the personal information You provide to Us to:

(i) provide the Services;

(ii) process Your payment for such Services and

(iii) inform You about similar products or services that We provide, but You may stop receiving these at any time by contacting Us.

You agree that We may pass Your personal information to credit reference agencies and that they may keep a record of any search that they do.

We will not give Your personal data to any other third party.

Phone calls may be recorded for quality and training purposes.


The price of our Services will be set out on the invoice.

The price of Our Services will include labour and any materials used in connection with the provision of the Services.

Pricing on the website (including Services and material) refers to working hours and can be subject to change on-site depending on the time, service area, workload and stock price of materials.

Any estimate or quote which We provide to You in writing or orally shall be capable of amendment by Us in the event (i) that We determine additional labour time and/or materials are required in order to complete the Services which were not anticipated by Us at the time the original estimate was provided to You or (ii) of a manifest error in respect of the original estimate.

We DO NOT provide a discount for not meeting the estimates (time of arrival, labour time and/or price of materials).

Keys 4 The City accepts Cash, Debit or Credit Cards and Bank Transfer.


When Keys 4 The City schedules a job in for You, the job is assigned to a locksmith within Our company or Other Contractors in a matter of minutes, therefore if the job is cancelled or cancelled upon arriving at the location at which You requested the Services to be performed, We or Other Contractors shall be entitled to charge You.

Once we’ve begun to provide the Services, You may cancel the contract for our services, provided that you shall remain liable for the full amount of the price set out on the invoice.

If You are to reschedule the agreed job rather than cancel, for a later date no longer than 14 working days ahead, and giving at least 24 hours notice, You will not incur any additional fees. Scheduled jobs may only be rescheduled one time.


In the unlikely event that there is any defect with the Services or parts supplied and fitted by Us and such defect manifests itself in the twelve (12) month period immediately following completion of the Services, please tell Us as soon as reasonably possible and give Us a reasonable opportunity to inspect and repair such defect or to replace any defective part as appropriate. In the event that a defect is reported to Us in the twelve (12) month period following completion of the Services and upon our inspection of the matter such defect is found to be genuine (and not the result of deliberate or negligent damage) then We will use every effort to repair or fix the defect as soon as reasonably possible (during working hours if not an emergency). You will not have to pay for Us to repair or fix a defect in the Services under this section. If this defect is not a cause of our Services We have the right to charge the full amount for repair.


The Contract is governed by English law.

You cannot transfer the legal rights to this Contract without Our written permission. We may transfer any part of this Contract but Your rights and obligations under this Contract will remain unaffected. If We transfer any of the rights and obligations under this Contract to another company the expression “We” or “Our” will include that other company for the purposes of this Contract.

If we need to serve a notice on You under this Contract, We will send it to the address set out on your invoice. You must serve any notices on Us at the address shown below.

If any term of this Contract is held by the courts or any other legal or regulatory body to be invalid or unenforceable, the rest of the terms of the Contract shall not be affected by such invalidity or unenforceability.

If You breach any contract between Us and We fail to enforce the provisions of the contract, Our failure or silence should not be understood by You that We are giving up on Our rights and remedies.

If either We or You do give up on Our rights and remedies on one occasion, that does not mean that We or You are doing so in respect of any other rights or remedies We may have.


If You want to ask Us anything about this document or the Services We are performing for You or if You want to make a complaint, please contact us via Our website. You can contact Keys 4 The City by telephoning: 0800 211 8541 or by emailing us at contact@keys4thecity.co.uk or by a written letter within 24 hours of the issues arising.

Locked out of your home? Require lock upgrades on your property? Give us a call on 0800 211 8541 today.

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